Terms & Conditions


Welcome to แดรี่ควีน (“we”, “us”, “our”, “ แดรี่ควีน”, the “Company”, the “Provider”), a restaurant. This page (the “Agreement”) tells you the terms and conditions on which we supply the meals (the "Meals") listed on our mobile apps, website or bots (“the Products”) to you. Please read these terms and conditions (the “T&C’s”) carefully before ordering any Meals from our site. By accessing our Products and placing an order you agree to be bound by these T&C’s and our terms of use policy.


2.1. By placing an order through our Products, you enter into an agreement with the Provider with respect to the processing of that order. If you are paying online, the Provider is also responsible for any returns or refunds. The Provider is responsible for the preparation and quality of your order. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are from your own credit or debit card and that you have sufficient funds to make the payment. 

2.2. Meals purchased from the Products are intended for your use only and you warrant that any Meals purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Meals.

2.3. When ordering from the Products you may be required to provide a phone number and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

2.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

2.5. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm whether the order is accepted or declined.

2.6. If the ordered Meal and delivery capacity is available, the Provider will accept and confirm the order. If the details of the order are correct, the order will be confirmed by text message (SMS) or email if an email address is supplied.

2.7. The confirmation message will cover the delivery details specified by the Provider.

2.8. If the Meals are not available or if there is no delivery capacity, we will also let you know by email, SMS or phone call.

Prices and Payment

3.1. Any contract for the supply of Meals from the Products is between you and the Provider. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

3.2. All prices listed on the Products are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax. We also reserve the right to alter the Meals available for sale on the Products and to stop listing certain Meals.

3.3. All prices listed on the Products by the Provider reflect the price that the Provider charges at the time of listing. We give great care to keep them up to date and reserve the right to alter these in the future.

3.4. The total price for Meals ordered, including other charges, will be displayed on the Products when you place your order. Full payment must be made for all Meals ordered. Payment can be made in cash or by online payment.

3.5. If you choose online payment, you must pay for your order at the time that you submit the order on the Products. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.


4.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Meals will be delivered to the address designated by you at the time of ordering.

4.2. In the case that delivery is done by the Provider or a third party delivery partner assigned by the Provider, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by the Provider in either case. However, we will not be liable for any loss caused to you by delivering late. In case of a late delivery, the delivery charge will neither be voided nor refunded by the Provider.

4.3. All risk in the Meals shall pass to you upon delivery.

4.4. If you fail to accept delivery of Meals at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such Meals shall be deemed to have been delivered to you and all risk and responsibility in relation to such Meals shall pass to you. Any storage, insurance, and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

4.5. The Provider shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

4.6. Please note that it might not be possible for the Provider to deliver to some locations. If this is the case, the Provider will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.


5.1 Pickup periods quoted at the time of ordering are approximate only and may vary.

5.2 It shall be your sole responsibility to proceed to your order pickups. The Provider shall not be held liable for any failure in the order pickups due to error in the pickup location and/or time at the time of order submission.

Cancellation & Refund Policy

6.1. You can cancel or amend your order at any time by contacting us, but there are limitations on when changes or cancellations to orders can be made. Your order begins processing almost immediately after you checkout. During this processing time it may be possible to cancel your order, but the Provider reserves the right to refuse cancellation or refund at any point in the processing period.

6.2. The Provider may provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact us. In order to be eligible for a refund, you must contact the Provider within 30 minutes of receiving your order and store the received items in the manner appropriate to the type of food (e.g. keep chilled items chilled, frozen item frozen etc.). Notwithstanding the foregoing, refunds are not given to food already consumed and will be subject to the Provider's discretion.

Limitation of Liability

7.1. Great care has been taken to ensure that the information available on the Products is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Products will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Products and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

7.2. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food or beverages from the Provider.

7.3. We disclaim any and all liability to you for the supply of Meals to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Meals. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

7.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Product.

7.5. We shall not be held liable for any failure or delay in delivering Meals where such failure or delay arise as a result of an event of Force Majeure.

7.6. The Meals delivered by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

7.7. In the event the Provider has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, the Provider may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, the Provider reserves the right to seek compensation from any and all violators.

7.8. Offers are subject to the Provider's discretion and may be withdrawn at any time and without notice.


8.1. All prices are in Thai baht. VAT is included where indicated.

8.2. We may subcontract any part or parts of the services that we provide to you from time to time and we may assign or novate any part or parts of our rights under these T&Cs without your consent or any requirement to notify you.

8.3. We may alter or vary the T&Cs at any time without notice to you.

8.4. By using this Product, you agree not to collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Product with respect to their submissions to the Product, or publish or distribute any vouchers or codes in connection with the Product, or scrape or hack the Product.

8.5. The T&Cs together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these T&Cs and any other term or provision on the Products, these T&Cs shall prevail.

8.6. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

8.7. This Agreement shall be governed by and construed in accordance with the laws of Thailand. The parties hereto submit to the exclusive jurisdiction of the courts of Thailand.

8.8. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

Terms and conditions of CRM program

1. Program Overview

Minor DQ Limited (“Dairy Queen”) would like to reward and thank loyal customers for participating in Dairy Queen through DAIRY QUEEN. Customers can enroll in DAIRY QUEEN and receive program benefits via LINE Friend “Dairy Queen TH”

The registration process may require that you provide certain personal information using the online registration form, including phone no., full name, gender, birthday, email address (Optional). For more details about data privacy, please read in the Privacy Policy section carefully to understand how we collect, use and disclose information about our customers and how to update or change your personal information and how we communicate with you. We welcome your questions and comments, you may contact us at Dairy Queen (Thailand) stores.


2.1 Definitions

“DAIRY QUEEN” means a loyalty program that is operated by Minor DQ Limited to offer privileges to Dairy Queen members.

 “DAIRY QUEEN Account” means member’s account that has been registered by member’s phone number at “DAIRY QUEEN” via LINE Friend “Dairy Queen TH”.

 “Premium DQ Member Card” means Dairy Queen member card (Paid card). This card offer discount and privileges to Dairy Queen member card (paid card) holder only.

“Dairy Queen” means Dairy Queen stores in Thailand only.

2.2 Program description

DAIRY QUEEN is a customer loyalty program that allow members who is registered as Dairy Queen member completely can receive and redeem loyalty points (“Points”) for rewards and member benefits on an individual basis for their own account. Members may receive Points and Member Benefits based on their Member type (as described below) through qualifying purchases, participating in activities or events, as may be presented by Dairy Queen from time to time.

There is no fee associated with DAIRY QUEEN registration. Participation in DAIRY QUEEN is personal and non-transferable.

Points, Member type, Rewards and Member Benefits cannot be sold or transferred and not redeemable for cash. Dairy Queen reserves the right to limit the redemption of specific Rewards and Member Benefits and limit the number of Points, Rewards, and Member Benefits available.

Premium DQ Member Card (Paid card) offer discount and privileges to cardholder only. You can check the card price at Dairy Queen stores.

2.3 Points Accumulation.

Members will earn Points after registering as a member and ordering food at Dairy Queen. Members can earn Points by present QR code from LINE Friend “Dairy Queen TH” to the cashier during a payment process. Member can collect points to redeem rewards. Every spending THB 25 = 1 Point. Point will expire twenty-four (24) months from the issued date. Your oldest available Points are used first (First in First out).

Certain purchases and services do not qualify such as;

  • Purchases of Premium DQ Member Card or gift cards.
  • Purchases or transactions made using Points, Rewards or other promotional item

Points for such activities or milestones will be awarded as described in the applicable offer and will be subjected to any additional terms set forth with that offer.

Points for any single qualifying purchase or activity may only be credited to one (1) registered DAIRY QUEEN Account. Points will be credited to DAIRY QUEEN Account upon consummation of the qualifying transaction or activity garnering Points. Issued Point(s) will be credited to members’ DAIRY QUEEN Account within a day of purchase. Dairy Queen is not responsible for, or liable to, any person or entity, in any way for any losses incurred by a delay or error in crediting Points or Member benefits to DAIRY QUEEN member.

Points will calculate from the net sale after deducting in any discounts. Points will collect for an integer number only without decimal points. For example, you have spending of 385 baht (points calculated by the system 385 / 25 = 15.4), you will get 15 points.

Available Points for a DAIRY QUEEN member can be checked in your DAIRY QUEEN Account in LINE Friend “Dairy Queen TH”.

2.4 Redeeming Rewards.

You must have enough available points in your DAIRY QUEEN Account for the Reward you wish to redeem. To redeem Points for various rewards from DAIRY QUEEN (“Rewards”), you must access the “Rewards” section in DAIRY QUEEN account in LINE Friend “Dairy Queen TH”.

In any single transaction, only one (1) DAIRY QUEEN Account may be used to redeem Points for Rewards. Determinations regarding redemption of Points are subject to Dairy Queen discretion.

Points will be subtracted from the member's DAIRY QUEEN Account immediately when a Reward is requested based on the total Points of the requested Reward.

Points will be restored to a member's DAIRY QUEEN Account only if Dairy Queen determines and absolute discretion, that the Reward requested by that member is unavailable or cannot be delivered. Dairy Queen reserves the right to limit the redemption of specific Rewards and limit the number of Rewards.

2.5 Points subtraction for rewards redemption

When you redeem your Points for Rewards, your oldest available Points are used first (First in First out). Rewards and Member Benefits expire in connection with the terms provided with that Reward or Member Benefit. Once, Points expire or are used to redeem a Reward, the Points will be removed from a member’s DAIRY QUEEN Account. Points will not be added back to the member’s DAIRY QUEEN Account if the member does not use the Reward before it expires.

If DAIRY QUEEN program is terminated, all the unredeemed Points will be forfeited without any obligation or liability, and no redemption claims will be honored by the member against Dairy Queen after the conclusion of the notice period.

2.6 Points Expiration

Points to redeem Rewards will expire twenty-four (24) months from the issued date. Your oldest available Points are used first (First in First out).

For example: You spent on 25 May 2021 for THB 500. You will get 20 points and the points will be valid until 31 May 2023.

3. DAIRY QUEEN Benefits

  • Birthday privilege
  • Member day privilege
  • Rewards Redemption

For more privileges of DAIRY QUEEN please check in your DAIRY QUEEN Account in LINE Friend “Dairy Queen TH”.

4. Premium DQ Member Card

Premium DQ Member Card is a paid member card which offer to Dairy Queen’s customers. This card is offer a discount and benefits the card holder only. You can check card price, benefit and terms and condition at Dairy Queen stores.

5. Managing old membership program to the new program

Ex-members from “ล่า แต้ม แลก ฟิน” need to register again to re-confirm ownership of account by using mobile phone no. which used to register in “ล่า แต้ม แลก ฟิน” account. Then the member who have available points will auto transfer to new member account.

6. Suspension of DAIRY QUEEN Account

If your mobile device with a DAIRY QUEEN Account in LINE Friend “Dairy Queen TH” is lost, stolen or destroyed, you can suspend DAIRY QUEEN Account by contact us at Dairy Queen stores.

7. Complaint Handling

You can contact us to inform any problem that occurred on your DAIRY QUEEN Account at Dairy Queen stores or contact Dairy Queen Facebook Messenger http://m.me/dairyqueenthailand.